Store Returns Policy

RETURNS

Ordered the wrong item? not happy with the product? contact us within 14 days from the day after delivery to return your order.

Send us an email at info@westwalesdroneservices.co.uk
We’ll endeavour to get back to you within 24 hours to authorise the return but make take up to 48.
You can then send the product back to us via a secure courier. You will need to arrange and pay for the return courier and it will also need to be insured, you are responsible for the item until we receive it.
Once we have received the item back we will check it over and then contact you with the next steps.
If the item has been used we will only make a partial refund to cover the diminished value of the product.

ITEM ARRIVED DAMAGED

Please contact us immediately by email or by messaging system to report any damage.

It’s rare that a product arrives damaged but if it does you can refuse the item at the point of delivery and it will be returned with the driver.

How to report a damaged product

Send us an email at info@westwalesdroneservices.co.uk
Send any pictures of the damage via email or messaging system
We will respond to you within 24/48 hours to inform you of the next steps

NEW ITEM IS FAULTY

Please note that all our new products come with at least 12 months warranty for UK consumers. You can contact us directly to return a faulty product but we often find it’s best practice for you to contact the manufacturers helpline first, they can help you diagnose the fault and try to resolve it on the call – we find that well over 50% of returns enquiries can be resolved over the phone. They can often resolve issues quickly without the need for further action.

How to return a product to us

Where possible we recommend contacting the manufacturer helpline first and obtain a call reference number. While this is not necessary it does help speed up the process.

Send us an email with your order number.
We will make arrangements to collect the item. You should make sure the product is securely packaged for its return journey. Make sure you include all accessories that arrived with the product.
Once we have received the item back we will check it over and then contact you with the next steps.

If you’re an existing customer and you’d like to chat to us about your current order, you can find a phone number on your order confirmation email.

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